The rules that keep use of the CAQA Cloud website and platform lawful, secure and fair.
This Acceptable Use Policy sets out the rules that apply to everyone who uses the CAQA Cloud website and platform. CAQA Cloud, part of CAQA Groups and Career Calling International Pty Ltd (ABN 53 162 651 238), provides finance, sales, purchasing, inventory, project, workforce and operations management tools for education and service organisations, and these rules exist to keep the platform secure, lawful and reliable for every client.
This policy applies to visitors to this website and to every user, administrator and organisation that accesses the CAQA Cloud platform under a subscription. It forms part of the client agreement terms and of each client's written agreement, and administrators are responsible for making their users aware of it.
The website and platform may only be used lawfully and for their intended purpose: managing the organisation’s genuine business records and operations. You must not use them to break any law, infringe anyone's rights, mislead or deceive any person, or interfere with any person, organisation or system.
Accounts are personal to the named user. You must not share credentials, use another person's account, sell or transfer access, or attempt to bypass authentication or permission controls. Suspected compromise of an account must be reported to us immediately so access can be secured.
Without limiting the above, you must not: attempt unauthorised access to the platform, other clients' data or our infrastructure; probe, scan or test the security of our systems without prior written permission; introduce malware or other harmful code; interfere with, overload or disrupt the platform; scrape, harvest or bulk-extract data you are not authorised to hold; import contact lists that were purchased, harvested or collected without a lawful basis; store content that is unlawful, defamatory, discriminatory or infringing; or use the platform to send unsolicited commercial messages in breach of the Spam Act 2003 (Cth).
Clients and users are responsible for every message sent through or with the assistance of the platform. Messages must identify the sender, include a functional unsubscribe facility where required, be sent only where the required consent or a permitted relationship exists, and honour opt-outs promptly. Automations must be configured so that unsubscribed contacts are excluded from campaigns, and consent records should be reviewed before any bulk send.
Platform resources are shared across clients. Bulk operations, large imports and high-volume campaigns should be run in a way that does not degrade the service for others, and we may apply reasonable technical limits, queueing or scheduling to protect the stability of the platform for all users.
Where this policy is breached, we may remove offending content, disable affected automations, suspend individual user accounts or, for serious or repeated breaches, suspend or terminate platform access in accordance with the client agreement terms and the client's agreement. Where the law requires it, we may also notify the relevant authorities.
If you believe the website or platform is being misused, or you have received an unwanted communication sent through CAQA Cloud, please tell us. Email info@caqa.com.au, call 1800 266 160 or use our contact page, and include as much detail as you can. Reports are reviewed promptly and handled confidentially.
No payments are taken through this website, so this policy contains no purchase or refund rules; commercial matters, including suspension for non-payment, are governed by each client's agreement.
This policy is general information about permitted use of the website and platform and is not legal advice. Clients remain responsible for their own compliance obligations, including marketing, privacy and record-keeping law.
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